60-Day Money Back Guarantee
602abcWATER guarantees the quality and craftsmanship of its products with a 60-Day money back guarantee (the guarantee). The original purchaser (the customer) of a product or products made directly from 602abcWATER (all online properties) may return item(s) within 60 days from the original date of purchase (guarantee start date) to receive a refund in accordance with the guidelines and restrictions described below.
Products Covered by the Guarantee
Residential systems; including water softeners, reverse osmosis, upflow systems, backwashing systems, cartridge systems, and UV systems; that are used only for residential applications.
Residential control head Fleck designed only for residential applications.
Filters, Membranes, Media, Resin, Parts, and Accessories
Residential filters, membranes, media, resin, parts, and accessories that are used for residential applications.
Products Excluded by the Guarantee
Commercial and light commercial systems designed or rated for use that meets or exceeds the commercial use guideline in accordance with guidelines and restrictions set forth in this guarantee. Residential systems designed or rated for residential applications that are used for commercial and light commercial applications. Residential systems that are sold in “used” or “as is” condition. Custom systems, special order systems, or systems explicitly marked as excluded.
Control Heads Excluded by the Guarantee
Control heads used or designed for applications that meet or exceed the commercial use. All custom control heads, special order control heads, and control heads sold in “used” or “as is” condition, control heads sold for resale, and control heads explicitly marked as excluded. Control heads that have been damaged by excessive or over tightening.
Filters, Membranes, Media, Resin, Parts and Accessories Excluded by the Guarantee
Products that are opened, used, installed or otherwise consumed. All custom products, special order products, or products sold in “used” or “as is” condition, products sold for resale, and products explicitly marked as excluded. All product used and designed for applications that meet or exceed the commercial use in accordance with the guidelines and restrictions in this guarantee.
Broken & Damaged Items Excluded by the Guarantee
Any products that have been broken, damaged, defaced, disfigured, or otherwise rendered unsalable, unusable, or inoperable. Products damaged in shipping to the customer are covered under the shipping carrier’s insurance. Products damaged by shipping to the customer must be reported within 7 days of receiving the product. Neglecting to report damaged products from shipping are voided from the guarantee. Products damaged due to manufacturer craftsmanship is covered under the warranty does not fall under the scope of this guarantee.
International Orders Excluded by the Guarantee
All international orders are generally excluded from this guarantee unless an exception is granted. Contact the main office for exception inquiries on international orders.
Chemicals Excluded by the Guarantee
All chemicals purchased are excluded from this guarantee due to shipping restrictions and hazardous material costs.
Products not listed in the “Products Covered by the Guarantee” section are excluded by the Guarantee
Defining Commercial Use
For the purpose of the guarantee, commercial use is any application meeting one of the following criteria:
- Products used in commercial or municipal building
- Products used 40% or more of actual use (excluding idle time or backwash/regeneration time) meets or exceeds flow rates of 15 gallons per minute (GPM)
- Products used for 20 hours or more continually
- Products specifically labeled for commercial use
The guarantee only applies to the original purchaser of the product(s). The original purchaser is defined by 602abcWATER’s purchase order records. This guarantee is non-transferable and not eligible for resale. Failure to make contact with 602abcWATER within the specified time period is excluded from this guarantee. Failure to make contact includes, but not limited to, delays in assessing the product, incorrect use or application of the product(s), loss of time, misplaced item(s), local communication interruptions, technical difficulties, or natural disasters, and stated incidences will not incur any type of time extension on the guarantee. Non-authorized resellers of products claiming to be an “ABCwaters” or “602abcWATER” is excluded from this guarantee.
Details of the Guarantee
602abcWATER support staff may ask questions in an effort to resolve customer issues relating to product guarantee and any return requests. Most cases are resolved through discussions with 602abcWATER support staff, or alternative solutions can be recommended for specific part exchanges rather than requesting the entire system be returned. The purchaser is required to follow the exact steps for requesting a return as defined in the section “Initiating a Return”. Avoiding to follow these defined steps are subject for rejection by 602abcWATER.
Initiating a Return
The following steps are required to be considered ‘eligible’ for product(s) returns and purchase refunds.
Step 1:Contact 602abcWATER to request a Return Merchandise Authorization (RMA) number and return address. Contact must be made by phone or made. Contact the main office at 602.222.9283. Special Note: Returns received without a valid RMA number or returned to an address other than instructed will forfeit any applicable refund.
Step 2:(Only if applicable) Clean any used items mechanical devices and tanks. Remove any consumable items (Filters, Membranes, Resin, ect. - listed above in excluded items from guarantee). Consumable products are nonrefundable if used.
Step 3:Carefully package product(s) to ensure a safe transit. Special Note: Return shipping charges are the responsibility of the customer. Shipping insurance is recommended to protect against any shipping damages. 602abcWATER will not be responsible for any damage to products incurred during the shipping on returned items.
Step 4:Label the return package with appropriate return label and return address.
Step 5:Be sure that we receive the return product(s) before the 14th day of RMA issue date to be eligible for a refund.
Money Back Guarantee
We inspect all returned products. Once the inspection is passed in accordance with this guarantee a refund will be issued. Refunds are issued to the original method of payment. If the original payment method is unavailable refunds will be issued by a method chosen by 602abcWATER. Refund amounts are determined by the product’s condition. Conditions may be determined by one of the following:
"New Sealed" Condition (All Items)
Undamaged, unopened and unused product in its original condition & packaging. The packaging should be received in the same condition it was sent out. Qualified returns in “New Sealed” condition will receive a refund of the original purchase price, less the cost of shipping.
“New Opened” Condition (Systems and Control Heads only)
Undamaged or unused products received in the original condition in an opened package. Systems and control heads received in the same “New” condition will receive a refund of the original purchase price, less the cost of shipping. If the retail packaging is damaged or any components are missing replacement costs will be deducted from the refund.
“Used” Condition (Systems and Control Heads only)
Any product or items that have been installed, used or otherwise rendered to less than “New” condition. Returns in this condition should be cleaned as much as possible with consumables removed. Example consumables to be removed: filter media, resin, filters, membranes, as they are non-refundable, but also reduce weight for return shipping costs. Systems and control heads in this condition will have a restocking fee applied as follows:
We charge restocking fees for returns and for good reason. A restocking fee is not to make money. Restocking fees are applied to return requests due to the labor costs associated with managing this process. We find a typical return involves a minimum of 3 employees to properly process a returned item. An employee must check in the returned item by physically removing it from packaging to perform a thorough analysis. This often includes disassembling the equipment for a proper evaluation. Once the product is analyzed, the employee may have to remove filter media due to consumer use, or repackaging the product if deemed unused. The paperwork related to the return item is then distributed to 2 more office employees involved with inventory management, accounting, and marketplace administration. A simple return is more than just a simple request. It incurs costs, and that is why we apply restocking fees.
Returns Issued 0-30 Days will have a 15% restocking fee* applied.
Returns Issued 30-60 Days will have a 30% restocking fee* applied.
* Restocking fee percentage is based on the original purchase price.
Opened and Used Conditions for Products Other Than Systems and Control Heads Excluded from the Guarantee. Example (Resin, Filters, Membranes, Media). See guarantee excluded products section in this guarantee.
Defining Original Purchase Price
The original purchase price is defined as the line item price at the time of purchase as indicated on the purchase invoice which must match 602abcWATER’s records.
Defining Cost of Shipping
The cost of shipping is defined as the charges incurred by 602abcWATER to ship the purchased product(s) to the customer. Cost of shipping may include actual shipping charges, shipping materials, handling charges, and other fees, costs, or expenditures directly associated with product(s) purchased.
Product listings marked with shipping cost plus the product original purchase price:
The charged shipping rate will be used when determining the cost to be deducted from the refund amount.
Product listings marked with shipping inclusive phrases including, but not limited to, “Free Shipping” and “Shipping Included”:
Shipping charges may be noted (but not charged) on the purchase invoice documentation. The indicated shipping charges will be used when determining the cost of shipping to be deducted from the refund amount.
Product listings marked with not shipping charges:
The actual cost of shipping as indicated by 602abcWATER’s records will be deducted.
All responsibilities of 602abcWATER regarding the guarantee are set forth in this policy. 602abcWATER will not be responsible for any incidental or consequential costs or damages incurred by the purchase of products offered by 602abcWATER, including, but not limited to, water damage, leaks, inconvenience, travel expenses, telephone charges, loss of revenue, loss of time, loss of equipment usability, loss of life, property damage, or loss of finances. By purchasing products offered by 602abcWATER the customer agrees to the terms and conditions set forth in this policy.
Please INSPECT AND NOTE any damage to driver upon delivery or ABC Water, LLC. will not be responsible for shipping damage.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.