Where is the install guide?
You are emailed a confirmation on the product(s) you bought; in that email, there is a direct link to the install guide and specifications. Any install guide you need is under "Manuals & Specs" at the bottom of our website in the "INFORMATION" column. We can also email you the install guide when you give us a call.
Why is my tank leaning to one side?
No worries, if the tank arrives crooked, it's because of shipping. An easy way to resolve this is to lift up the tank and drop it upright until the tank straightens out to the correct position.
Why is your website listings priced higher than your Amazon listings?
Amazon's prices is actually higher when you calculate their shipping cost. All of our products on our website has free shipping.
Does the softener drain water everytime it regenerates?
Yes it will, there is a drain line for the backwashing water.
Can you substitute potassium for salt?
Yes, it's just more expensive.
The drain for my current softener is above the unit. Will this discharge 5' up to my drain?
Yes, it will easily discharge without a problem.
How long does the carbon tank media last for?
About a million gallons of water on average. Of course a lot of factors can change this, but 5-10 years for most.
Do I have to run a drain line to a standing drain, or can I run a hose outside?
It's best to always run to a standing drain if you can, but running the drain outside will work. Just a couple of things to think about. If you're out in the country, you will be just fine running the drain outside, but it will kill any vegetation that's around it. You will also, always have ice in the winter And a mud puddle in the summer. If you live in the city and you're thinking of just having it run into curb and gutter it will seriously disc color the concrete leaving a stain that will lead right to your water softener. Cities and neighbors don't Like that.
Why is the water level in the brine tank is above the salt?
Having water above the salt is perfectly normal. The water level in the brine tank will fluctuate from 1/3-2/3 of the way full.
How often does the system needed to be regenerated? Also does the resin ever need to be replaced?
It will automatically regenerate based on water usage, but usually every 7-10 days. The standard resin has an average life of 7-10 years. The upgraded 10% resin is 10-15 years.
What size system do I need?
There are 2 main factors in determining the size you need: water usage and water hardness. Here is a general guideline on sizing your system: 32k system - 1-2 people, average water use and low hardness (under 15 GPG) 48k system - 3-5 people with average water use or moderate hardness (15-45 GPG) 64k system - 5-7 people with average water use or high hardness (45-65 GPG) Service Flow Rate is the maximum amount of water, in gallons per minute (GPM) that a given system can effectively treat. Always size a system based on water usage first, a system undersized for your water usage may not always filter effectively and will wear out faster.
Should I be concerned about the salt, that the water softener puts in my water?
No. The amount of salt put into your water by a water softener is minimal. In fact, in most cases it is low enough that water ran through a softener is still considered "low-sodium" by the FDA. If you want to avoid adding additional sodium to the water all our water softeners can be used with potassium chloride instead of the traditional sodium chloride. If you want to safe drinking water, our drinking water RO systems can turn your ordinary household water into bottled quality drinking water.
My water tasted great before the softener, but now has a bitter taste. Is there a setting that will fix that?
Salt added to your water from a water softener will change the taste of your water some. Of course if this is a new install, make sure you have ran the water for several hours and been through a regeneration cycle to really clean off the resin good. Adding a reverse osmosis under the sink for your drinking water is ideal to use if you have a water softener.
What does a typical RO take out of water?
A reverse osmosis system (RO system) is a water purifier that eliminates or reduces nearly 50 different types of chemicals and other impurities. Some examples of what RO can remove include, but are not limited to: toluene, lead, PCBs, dichloropropenes, trichloroethanes, insecticides and ethylbenzene.
Is RO water really as good as bottled?
A reverse osmosis (RO) system employs a number of processes, including reverse osmosis, to produce great-tasting, low sodium drinking water. An RO system eliminates around 97% of total dissolved solids (TDS) like salt and sodium from your water. Most bottled water companies, use reverse osmosis in their bottling process. So with a reverse osmosis system, you are essentially getting "bottled water without the bottle".
What should I consider before buying a water treatment solution?
How hard is your water?
It is important to have your water tested for hardness and other factors to determine your exact needs. Even if you already know you have one or more water problems, getting a water test is an excellent first step to choosing a water treatment solution. Do you have hard water or poor water quality?
When evaluating your needs, we will look for a number of factors. For instance, the current hardness level and the size of a family will have an impact on the type and size of the equipment required. The same holds true for drinking water systems.
Your water usage and pressure.
Water pressure and the amount of water used are important factors to look at when outfitting your home with a system for improving water quality. The size of your household may influence water usage, and different families have different water needs. Factors such as expected family growth and guest visits should also be taken into account.
What is hard water?
Hard water is one of the most frequent water problems that occur in the home. Hard water can cause your dishes and glasses to have spots, cause a buildup of scale and soap scum, and make laundry dull. All of these problems make cleaning a chore. The typical cause of hard water is dissolved calcium and magnesium minerals in the water supply.
The Water Quality Association defines hard water as water that has a concentration of dissolved minerals above 1 GPG (grains per gallon). Levels of hardness are described as follows:
- Soft Water: Less than 1 GPG
- Slightly Hard Water: Between 1 and 3.5 GPG
- Moderately Hard Water: Between 3.5 and 7 GPG
- Hard Water: Between 7 and 10.5 GPG
- Very Hard Water: More than 10.5 GPG
What is the difference between softening water and filtering water?
Filtering water is the process of separating impurities like minerals, particulates, iron, hydrogen sulfide, or any other organic matter, from the water. This is achieved by passing the water through a "filter bed" or "media bed", which traps impurities and cleans the water.
Softening water involves an "ion exchange" process that removes dissolved solids like magnesium, calcium, iron, and manganese from water. These dissolved solids can’t be captured by a filter bed. Water softeners use resin beads with sodium ions attached to the resin. The resin attracts dissolved calcium and magnesium, exchanging its sodium ions for the dissolved solids and ridding the water of those impurities.
What is regeneration?
Regeneration refers to the action of water softeners "recharging" resin beads after they have become "full" of calcium and magnesium, and have lost their ability to soften water. There are a number of ways a regeneration cycle can be "triggered". Clock regeneration occurs when the regeneration cycle is activated after a certain amount of time has passed. Metered regeneration occurs when the regeneration cycle is triggered after a set amount of water has been used.
Will softened water affect my lawn or garden?
Using softened water outside for lawns or gardens is not only wasteful, but in some cases the sodium content of the softened water could be high enough to stunt plant growth and harm grass. Climates with little rain fall are more susceptible to these problems because they don’t receive enough rain to rinse away the accumulation of sodium in the soil.
Difference between 5600SXT and 7000SXT?
The 5600 is designed for use on Water Softeners from 15,000 to 64,000 grains of capacity while 7000 models extends upward to 110,000 grains of capacity. The 5600 is 3/4" control valves, the 7000 is a 1-1/4" control valve.
Difference between fine mesh resin and 10% cross link resin?
Fine mesh is for well water with iron and 10% is for city water with chlorine.